Shipping policy

SHIPPING POLICY

Last updated: December 5, 2025

Thank you for shopping with Juniors to Pros. Our goal is to provide a smooth and transparent shipping experience for all customers worldwide. This policy explains how orders are processed, shipped, and delivered.

1.    ORDER PROCESSING TIME

Digital Products

  • All digital products (eBooks, printables, journals, flashcards, templates) are delivered instantly via email or download link.
  • No shipping fees apply.

Physical Products

  • Orders are typically processed within 2–5 business days.
  • Processing times may be longer during holidays, product launches, or promotions.
  • Customized or print-on-demand items (such as books, journals, or merchandise) may require additional production time.

We do not ship on weekends or holidays.

2.    SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges are calculated at checkout based on:

  • Destination
  • Weight of the order
  • Carrier rates
  • Shipping method selected

Estimated delivery times:

Region

Estimated Delivery Time

United States

3–10 business days

Canada

5–12 business days

Europe

7–20 business days

Australia & New Zealand

7–20 business days

Rest of World

10–30 business days

These are estimates only. Actual delivery times may vary due to customs, holidays, carrier delays, and local postal services.

3.    PRINT-ON-DEMAND PRODUCTS

Many of our physical items (e.g., children's books, journals, planners, apparel, accessories) are produced using print-on-demand partners.

  • Production time is included in the estimated delivery windows.
  • Orders with multiple items may arrive in separate packages.
  • Print colors may vary slightly due to screen and printer differences.

4.    SHIPMENT TRACKING

Once your order ships, you will receive a confirmation email with tracking details (if available for your region).
Some countries may have limited tracking options depending on the carrier.

5.    INTERNATIONAL SHIPPING & CUSTOMS

We ship globally to most countries.

International orders may be subject to:

  • Customs fees
  • Import taxes
  • Duties
  • VAT charges

These fees are not included in our prices and are the responsibility of the customer.

We are not responsible for delays caused by:

  • Customs processing
  • Border inspections
  • Local postal service

6.    INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

We cannot be held responsible if:

  • An order is lost due to incorrect or incomplete address details
  • A package is returned to sender
  • A package is delivered to the wrong address due to customer error

If an order is returned to us, we can re-ship it at the customer’s expense.

7.    LOST OR MISSING PACKAGES

If your order shows as delivered but cannot be located:

  • Check with household members, neighbors, or building management.
  • Contact the carrier directly for investigation.

We are not liable for packages marked as delivered by the carrier.

If your package is lost in transit (not delivered and no scan updates):

  • We will assist in filing a claim with the carrier.
  • Depending on the carrier outcome, a replacement may be issued.

8.    DAMAGED ITEMS

If your order arrives damaged:

  • Contact us within 7 days of delivery at [your support email]
  • Include your order number and clear photos of the damage

We will replace the item or issue store credit depending on the situation.

9.     SHIPPING RESTRICTIONS

We currently do not ship to:

  • Countries under international shipping embargoes
  • Locations carriers cannot access
  • PO Boxes or military addresses (depending on carrier limitations)

If your region is unavailable at checkout, it means we cannot ship there at this time.

10.CONTACT US

For questions about shipping or assistance with your order:
juniorstopros@gmail.com